Hello, Team!
I really do love your work. You put a good landing-page face on the Pawtucket (RI) Boys & Girls Club.
There is just one thing missing in your intake form:
A place where I can tell you how I wish to be addressed, by first name.
You see, my credit card name is THOMAS. My preferred first name is TOM. Stephen/Steve. Elizabeth/Betsy. You get the idea. Your robot doesn't.
What happens is this: from now on, you will send me lovely emails that all begin DEAR THOMAS, reminding me that my credit card is the thing you want to have a relationship with.
And eventually I will find someone else to support. As I have with Smile Train, Charity: Water and a bunch of political causes.
Thank you,
tom, not Thomas
Razoo support responded within the hour (not bad!!!). Of course, the burden's on the donor ... and who knew I now had AN ACCOUNT. Close. Not puffin' my cigar yet.
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Thanks for reaching out to Razoo! The reason emails are addressed to "THOMAS" is because that is the name on your account.
To change the name on your Razoo account, log in at www.razoo.com and hover over your name on the navigation bar. From the blue menu, choose "Profile" and then "Edit Profile." Then you can set your name to whatever you'd like, and all of your Razoo correspondence will have that name on it.
I hope this helps but please let me know if you have any questions!
Warm regards,
Linda Gerhardt